FAQS

Answers to your questions

DELIVERY, SHIPPING & RETURNS?

Please check our store policies page for all the information needed.

WHAT ARE THE PAYMENT OPTIONS?

Kuwait orders we offer both cash on delivery and online payments accepting K-net, visa and mastercards.

International orders we offer only online payments.

HOW DO I TRACK MY ORDER?

Kuwait orders you will be notified when your order is on the way through email.

International orders Tracking number will be sent to your email after confirmation of your order within 1-3 days.

HOW DO I CANCEL MY ORDER?

Please note that we do not offer refunds BUT you can exchange your items after receiving them within 24 hours.
visit store policies page for return policy.

WHAT ARE EIKRU POINTS?

Eikru points are for registered members only, benefits?

2 points for each 1KD spent.
every 100 points earned = 1KD discount.
For your birthday you will earn 200 points for free!
follow our Instagram page for 20 points!
( buy more, pay less )